Right of withdrawal for digital content

Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. To exercise your right of withdrawal, you must inform us (acufactum Ute Menze, Buchenstr. 11, 58640 Iserlohn, info@acufactum.de, Germany, phone: 02304910970, fax: 023049109726) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

Instruction on the right of withdrawal for consumers on the delivery of digital content that is not delivered on a physical data carrier (e.g. e-embroidery designs, embroidery files, online vouchers).
The right of withdrawal shall also expire in the case of a contract for the delivery of digital content that is not on a physical data carrier if we have commenced performance of the contract after you have expressly consented to our commencing performance of the contract prior to the expiry of the withdrawal period and have confirmed your knowledge that by consenting you lose your right of withdrawal upon commencement of performance of the contract.

Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
– To acufactum Ute Menze, Buchenstr. 11 , 58640 Iserlohn, info@acufactum.de, Germany, Fax: 023049109726
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (only in case of paper communication)
– Date(s)
(*) Delete where not applicable.


Cancellation policy created with the Trusted Shops legal text editor in cooperation with Wilde Beuger Solmecke Rechtsanwälte.


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